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Posted by3 years ago
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Cannot get USB 3.0 working on Windows 10
Hey everyone,
Been having an issue in the past few weeks, where my USB 3.0 stopped working. It was working for the first few months under Windows 10, but after an update, it stopped.
I can still use USB 2.0 fine, but anytime I plug in something 3.0, it doesn't get recognized. In device manager, i get 2 different errors
Unknown USB Device: Device Descriptor Request Failed Unknown USB Device: Set Address Failed
I've tried updating drivers, reinstalling, uninstalling, etc. To no avail.
here are my specs: Gigabyte Z68x-UD5-B3 i7-2600k Hard Drive is Seagate
Anything you guys think could fix this? Thanks
88% Upvoted
Hi,
Thanks for your quick answer. The steps you mentioned I already tried.
1. I tried to update the Windows 8 driver using your described method. But Windows 10 then states the best driver is already installed.
Renesas Usb 30 Host Controller Driver 21320 2
2. If I uninstall the Windows 8 driver and restart my computer, Windows 10 installs the native Microsoft driver (Renesas USB 3.0 extensible host controller version 1.0) and everything is working fine, until I put my computer to sleep (S3 state). After waking up my computer, the usb 3 ports stop working. If I then look into device manager I see the exclamation mark like I mentioned before.
To my opinion the sleep issue is caused by the native Windows 10 driver, as the Windows 8 driver does not have this issue. But the Windows 8 driver gives a very low datatransfer, while the native Windows 10 driver works at full speed.
I searched the internet for another Windows 10 driver, but there are no other drivers. All I can find are recommendations to use the native Windows 10 driver.
Renesas Usb 30 Host Controller Driver 21320 Tool
Hope I can help to further investigate the sleep issue.